Introduction
At BLIND-DICE, we strive to ensure the best experience for our customers. If you are not satisfied with your purchase, we're here to help with our refund policy.
Eligibility for Refunds
Refunds are applicable under the following conditions:
- Request for refund is made within 30 days of purchase.
- Product is unused and is in the same condition as received.
- Proof of purchase is provided.
Non-Eligible Items
The following items are not eligible for refunds:
- Custom-made or personalized products.
- Gift cards.
- Items on sale.
Process for Refunds
To initiate a refund, please follow these steps:
- Contact our customer support at [email protected] including your order number and reason for the refund.
- Ship the item back to us in its original packaging.
- Once we receive your item, we will inspect it and notify you of the status of your refund.
Refund Timing
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on